Simply put, we care for our customers in ways other companies don’t. We also follow an established process to ensure every installation meets our incredibly high standards. Here’s what we do to ensure our work will exceed your expectations:

1. On-site consultation. You’ll connect with one of our comfort advisors to discuss your budget, heating preferences, energy-saving goals and more. Your comfort advisor will ask all of the right questions and obtain the necessary information to match you with the perfect system. He or she will conduct a load calculation to ensure your new system will be the proper size. This is where many other companies make a mistake. If the heater is too big or too small, it will fail to properly heat your home and will likely break down prematurely. Our comfort advisors are the best at what they do and know which factors to consider before recommending the right size.
2. Pre-installation check-in. Once you’ve selected your new heater, one of our installation managers will order the equipment based on the job requirements. He or she will call you to let you know we’ve received the order and that we’ll be in touch once the equipment comes in. Once the equipment has arrived, an installation coordinator will call you to set up the installation date.
3. Installation day. We’ll arrive at your home or business with all of the necessary tools and equipment. Your installer will greet you, walk you through the installation and then get to work. We use shoe coverings and lay down drop cloths to maintain a clean workspace and leave your home just as we found it. Once the installation is complete, your installer will show you how to use the equipment and answer any questions you may have.
4. Follow-up. We’re committed to delivering a five-star experience for each and every customer. Following the installation, we’ll reach out to make sure your heater is working perfectly and that you were fully satisfied with our work. If there’s a problem for whatever reason, we’ll do what it takes to make it right—guaranteed.

Customers also choose us because we:

• Are a family-owned company that puts honesty and integrity first.
• Are a fully licensed, bonded and insured company.
• Offer a range of service guarantees, including our 100% Satisfaction Guarantee, our Hotel Guarantee and more.
• Offer a 5% discount for veterans and active military members/military families.
• Are a Carrier Factory Authorized Dealer.
• Offer financing options for new furnaces, boilers and more.