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Terms of Service

Effective Date: April 18, 2025

Welcome to Simpson Salute Heating & Cooling (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website (https://simpsonheating.com/), HVAC services, and communications, including our SMS messaging program. By accessing our website, engaging our services, or opting into our SMS program, you agree to these Terms.

1. Use of Services

We provide heating, ventilation, air conditioning (HVAC) services, including installation, maintenance, and repairs, as well as related communications through our website and SMS program. You agree to use our services and website only for lawful purposes and in accordance with these Terms.

Eligibility

You must be at least 18 years old to use our services or website. By using our services, you represent that you meet this requirement.

Prohibited Activities

You may not:

  • Use our website or services for any illegal or unauthorized purpose.
  • Attempt to gain unauthorized access to our systems or networks.
  • Interfere with the functionality of our website or services.

2. SMS Messaging Terms and Conditions

Our SMS messaging program, operated under Simpson Salute Heating & Cooling, allows us to send you text messages for:

  • Appointment scheduling and reminders
  • Service updates and confirmations
  • Promotional offers and discounts
  • Responses to your service requests

Message Frequency: Message frequency may vary based on your interactions with us, such as service appointments or promotional campaigns.

Message and Data Rates: Message and data rates may apply, as determined by your mobile carrier. You are responsible for any charges incurred.

Consent to Receive SMS Messages

By providing your mobile phone number and opting into our SMS program, you expressly consent to receive SMS and MMS messages from Simpson Salute Heating & Cooling. Consent is not a condition of purchasing any goods or services. You may opt in by:

  • Completing a web form on our website with a checkbox indicating agreement to receive texts.
  • Texting a keyword (e.g., “JOIN”) to our 10-digit long code.
  • Providing verbal or written consent during interactions with us, documented in our records.

Double Opt-In: After opting in, you may receive a confirmation message requiring a response (e.g., “Reply YES to confirm”) to verify your subscription.

Opt-Out Instructions

You may opt out at any time by texting STOP to our 10-digit long code. You will receive a confirmation message stating that no further messages will be sent. Alternatively, contact us at comfort@simpsonsalute.com or 330.339.1177 to unsubscribe.

Customer Care Information

For assistance, reply HELP to any message or contact us at:

3. Payment and Billing

Payment for services is due as outlined in your service agreement or invoice. We accept credit cards, checks, and other standard payment methods. Late payments may incur fees as permitted by law.

4. Limitation of Liability

To the fullest extent permitted by law, Simpson Salute Heating & Cooling is not liable for any indirect, incidental, or consequential damages arising from your use of our website, services, or SMS program, including delays, non-delivery of messages, or technical issues. Our liability for direct damages is limited to the amount paid for the specific service giving rise to the claim.

5. Compliance with Laws

We comply with applicable laws, including the Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications Industry Association (CTIA) Messaging Principles. Our SMS program adheres to A2P 10DLC requirements, ensuring messages are sent only to those who have provided explicit consent.

6. Modifications to Terms

We may update these Terms at any time. Changes will be posted on our website (https://simpsonheating.com/) and effective immediately. Your continued use of our services or website constitutes acceptance of the updated Terms.

7. Governing Law

These Terms are governed by the laws of Ohio, without regard to conflict of law principles.

8. Contact Us

For questions about these Terms, contact us at:

Americans with Disabilities Act (ADA) Notice

At Simpson Salute Heating & Air, we are committed to ensuring that individuals with disabilities enjoy full access to our websites. In recognition of this commitment, we are in the process of making modifications to increase the accessibility and usability of this website, using the relevant portions of the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) as our standard. Please be aware that our efforts are ongoing. If at any time you have difficulty using this website or with a particular web page or function on this site, please contact us by phone at (330) 583-4734; or email us at (comfort@simpsonsalute.com) and place “Web Content Accessibility (ADA)” in the subject heading and we will make all reasonable efforts to assist you.

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By submitting, you authorize Simpson Salute Heating & Air to contact you by phone, email and text with project information and offers, possibly using automated means. We will never share your personal information with 3rd parties for marketing purposes. You can opt-out at any time. Message/data rates apply. Consent is not a condition of purchase. View our Privacy Policy