YOUR NEIGHBORS’ PREFERRED HVAC COMPANY IN NEW PHILADELPHIA, OHIO

Protecting Your Safety & Comfort With Honor

Founded on more than 100 years of combined experience, we’re committed to setting new standards for reliable, superior service. Trust in our family to take care of yours and provide an elite level of service you’ll be proud to call local.

OUR SERVICES

Here’s What We Do Best

Cooling

When the heat and humidity are in full swing, our cooling services have you covered. From same-day repairs to replacements and installations, we’ve got everything you need to beat the heat.

Heating

We get our fair share of winter here in the Tuscarawas Valley. Whether your heater has stopped working or you’re due for an upgrade, we’ll quickly restore that warm, cozy feeling you love and need in your home.

Comfort Club

As important as maintenance is, staying on top of it is easier said than done. This is why customers love our Comfort Club. In addition to annual tune-ups, you’ll receive scheduling reminders, priority service and many other membership perks.

Ductless Systems

Whether your home or room doesn’t have ductwork or you’re adding onto your home, ductless systems are becoming more and more popular. We install, repair and maintain ductless mini-splits and can happily help you save energy and enjoy luxurious cooling comfort.

Same-Day Service

We know that losing heating or cooling is a major inconvenience and, at times, an emergency. That’s why we provide same-day service to provide the solution you need with urgency.

Indoor Air Quality

As we seal off our homes to make them “smarter” and more energy efficient, we don’t realize the impact this has on our indoor air quality. Our air scrubbers, dehumidifiers and other IAQ products work to eliminate airborne pollutants and alleviate allergy symptoms, asthma flare-ups and more.

Attic Insulation

When you pay to heat or cool your home, the last thing you want to do is let your investment go to waste. Insulating your attic is one of the best ways to preserve that conditioned air and lower your long-term energy bills.

WHY CHOOSE SIMPSON SALUTE?

We Hold Ourselves to Higher Standards

We’ve never focused too much on what other home service companies do because, frankly, they don’t do enough in our book. From our 5,000-square-foot learning lab to our local call center, we pride ourselves on doing things differently. Our HVAC company in New Philadelphia has invested a tremendous amount of money and hours to develop the processes and standards our customers deserve. This includes everything from ongoing training programs to our same-day, 24/7/365 service. In addition to our core services, we answer the call of duty to support our local community. Our annual Toys for Tots distribution is one of the many ways we help families right here in the Tuscarawas Valley area. Simpson Salute is a local company that cares deeply about the same streets and neighborhoods that you do. We are privileged to serve the area we grew up in, and we’re committed to providing an elite level of service for our neighbors, friends and family.

Simpson Reviews Count

REVIEWS

We Work Hard to Earn Your Respect

Simpson Salute Heating and AirSimpson Salute Heating and Air4.9 Based on 1358 reviews fromSee all reviews review us onBeverly J ScottBeverly J Scott ★★★★★ Belinda LentzBelinda Lentz ★★★★★ So very impressed with the tech, Tyler, who checked my furnace and AC today. He was so very friendly, very professional and left me feeling that my furnace and AC is in tiptop shape. Tyler made a special trip back to the shop to get a filter for my furnace. He made sure if I had questions, they would be answered. He was also mentoring a young man, Jonas. Kyle is a great teacher, very patient and kind with his student. Thanks for suggestions and care of my furnace and AC.Response from the ownerBelinda, we are so pleased to hear that. We here at Simpson have an AMAZING team. Thank you. Best wishes! Kathy MillerKathy Miller ★★★★★ The experience was exceptional.Judy “Notyomama” SandersJudy “Notyomama” Sanders ★★★★★ Jacob was my technician and he is AMAZING!! He found the problem in less than 5 mins (it took longer to remove and replace the panel to look inside. Hahahah). Jacob is courteous, reliable, kind and professional and explained the problem in detail. He answered all my questions without hurrying through them. I highly recommend Simpson Salute Heat and Air (formerly Sugarcreek Heat and Air!) They’re quick to get to you too! Thank you Jacob for your service to your customers.John MillerJohn Miller ★★★★★ Daniel MorrisonDaniel Morrison ★★★★★ Damian did a great job getting our heat pump working again. He also shared lots of information about the condition of the unit. I am happy that my brother suggested Simpson Salute.Pamela SchramPamela Schram ★★★★★ We had an a/c breakdown Saturday evening during a 90+ weekend. I called and Jake came out by 10 am the next morning and fixed us right up. He searched for possible problems, showed it and explained to my husband, and fixed it quickly. Great job so far! Getting cool now. AND 3 days later it broke again. This time I think he got to the root of the real problem. He was here over 2 hours and did not charge us again. I called around 8:30, he arrived shortly after noon. 🙏🏻vicky munsonvicky munson ★★★★★ Very polite explained what he was doing would let him work on the system anytimeResponse from the ownerThank you for your review, Vicky. That is outstanding to hear. Best Wishes!! tim georgetim george ★★★★★ Brian PaulBrian Paul ★★★★★ Very professional and courteous! Technician was very thorough and took his time with us.Elaine MargoElaine Margo ★★★★★ Scott is very knowledgeable, courteous and helpful!Response from the ownerThank you for your review, Elaine! MelMel ★★★★★ Bill DewsBill Dews ★★★★★ Scott does a great job. He wants you to be informed on what is happening with your system. I would recommend him to everyone.Brianna RobinsonBrianna Robinson ★★★★★ Jim was amazing. I called in with a crisis due to our AC not running on one of the hottest days, right before a huge event we were hosting at our resident. He came over quickly, checked out everythign concerning the issue. He was also able to fix it that day. The customer service we recieved and the knowlesge Jim brought to the job, really made us comfortable. I will be calling back in the future.Gloria JunkinsGloria Junkins ★★★★★ Ryan was very professional but yet talked to me like family. He evaluated the situation and gave me options and helped set everything up for the next steps to be taken. Totally appreciated that. I’d recommend him in an instant.Response from the ownerThank you for your review, Gloria. Ben WeedBen Weed ★★★★★ Matthew HilliardMatthew Hilliard ★★★★★ Very professional service respectful answered every question very knowledgeableCara ShaloskyCara Shalosky ★★★★★ We are extremely pleased with our service from Simpson Salute. Ryan came after hours and went above and beyond to fix our ac unit. When we decided to replace the unit, along with our furnace, Ethan and Skylar were wonderful to work with! They were friendly, worked extremely hard, and kept us informed throughout the whole process. I highly recommend this wonderful company.Jay MalcolmJay Malcolm ★★★★★ Just got new HVAC system installed, less than a week from signing a contract in the middle of the worst heat wave in years. Simpson was great from the professionalism on the phone booking the appointment, the thorough evaluation of my existing system and presentation of my options. I got a great discount (thanks Drex!) and my installation crew (Ethan, Skylar, and Dawson) were courteous and efficient. It’s not the cheapest offering in town but I rate them as the best.Dave BDave B ★★★★☆ Jim did a great job.refulgerefulge ★★★★★ Very knowledgeable and professional technicians sent out to perform a maintenance check. They finished very quickly and left the place as clean as it was when they arrived! Great experience! Please keep up the great work!Response from the ownerFantastic! Thank you for taking the time out of your day to give some feedback. Best Wishes! Melissa RonaldMelissa Ronald ★★★★★ Fantastic service. Polite, friendly and knowledgeable technician. Fixed our system quickly and at very reasonable cost.Josiah YoderJosiah Yoder ★★★★★ Quick response had my AC up and running within hours. 5 star from call to completion.david cropperdavid cropper ★★★★★ Goodbnedelebnedele ★★★★★ Teresa GonzalezTeresa Gonzalez ★★★★★ David FellDavid Fell ★★★★★ Sharman HartsonSharman Hartson ★★★★★ Very polite. Spoke slowly. Good extra info. Very good tech.Bill JonesBill Jones ★★★★★ Nathan SpringerNathan Springer ★★★★★ Ryan was prompt, efficient, and friendly. Simpson always delivers great products and great service.Response from the ownerThat is wonderful to hear, Nathan! We are so pleased that Jason gave you an amazing experience! Thank you for your feedback. Frank CampbellFrank Campbell ★★★★★ Ryan was so knowledgeable and went through the details of his checks and our options we would recommend Simpson Salute to everyone ! 5 Stars for RyanBenji The BobcatBenji The Bobcat ★★★★★ Jim at simpson came out and did a diagnostic for me and found the problem quickly. Unfortunately it wasn’t the furnace that needed repair so I have to call an electrician now. But Jim did a great job and found it quickly. Thank you very much.Daniel MaxsonDaniel Maxson ★★★★★ Got some good info about the current system and the house is a little cooler nowRobert PottsRobert Potts ★★★★★ Jim is a very helpful and informative tech.Response from the ownerThank you for your review, Robert! Best wishes! Georgia GordonGeorgia Gordon ★★★★★ The technician was Damian and he knew right away what was wrong with our heat pump. He helped us with our home warranty company telling them what was wrong so we can get reimbursed for his service. He made sure everything worked before he left,he did a great job. Thanks DamianRamon HerediaRamon Heredia ★★★★★ Fred BreidigamFred Breidigam ★★★★★ Response from the ownerThank you for your feedback, Fred. Mary WepplerMary Weppler ★★★★★ Damien was very pleasant and courteous.Ernie GibsonErnie Gibson ★★★★★ We were very happy with his work and he was very thorough and very pleasant to deal with. He took the time to answer my questions.Scott checked the furnace and the air conditioner and reported that everything was working fine. He was thorough, efficient, and courteous. He answered all of my questions. He also suggested that we have surge suppressors installed to protect the electronics. So yes I believe he did a good job.Very satisfiedErnie GibsonDan BakerDan Baker ★★★★★ Awesome technician!Brent MooreBrent Moore ★★★★★ Bob the service tech from Simpson was great we had A&L Heating and Cooling before — Simpson purchased A&LBob did a great job and had our air fixed fast. Even came to the house when most are finished working. Made my wife really happy.Dave JohnsonDave Johnson ★★★★★ Damian Murphy did a great job diagnosing my air conditioning. Once he found the issue, he took his time to check everything else out. Really appreciate the time and care he gave to the problem and for being honest.Susan NormanSusan Norman ★★★★★ Bob did an excellent job!!MaryAnn TarianMaryAnn Tarian ★★★★★ Kyle was very knowledgeable and communicated very well the job he was doing to our AC unit. He was professional and respectful of our home. Nice job!David PitzerDavid Pitzer ★★★★☆ Was ok. Felt like they wanted me to buy a new unit. Didn’t seem to want to look at fixing it. I said it had been good for the last year or more. Told him to put gas in it and we will see what it does. Charged up fine took 1pound $300 +. Didn’t see any leaks. They did wave the $79 service. I was aware that the manufacturers warranty had been off my unit for a long time but that’s no reason to replace it. This visit left me wondering if they know how to fix it or just replace it. I’m finding more and more that it is hard to find people that know how to fix and repair anything.David KeimDavid Keim ★★★★★ Rick GillRick Gill ★★★★★ Damian Murphy did a great job figuring out the problem, but ac unit was 23+ yrs old and didn’t justify putting a fan motor in when compressor could go out next. So we will get a new unit from them . Thank youHeather whiteHeather white ★★★★★ Our AC decided to stop blowing cold air during a heat wave. When Jim came he did a fantastic job going through our unit and nailing down the issue. He was quick, clean and efficient. Also, affordable. Will use again!Shelley McGarrShelley McGarr ★★★★★ MarkMark ★★★★★ 23 June 2025I am very appreciative for the Simpson team who enabled Jim the Simpson technician to perform an emergency Sunday night service call.The Simpson team had my problem fixed within 3 hours of my emergency phone call.Thanks Jim!Thanks Simpson!!!Mark22 April 2025Damian visited from Simpson yesterday to conduct a Springtime inspection of my two (2) HVAC systems. I was most impressed with Damian’s methodical and diligent approach. During his outbrief, Damian described in basic, understandable language one parts issue that requires atttention. I was very happy with his explanation of why the part was crucial to my over all HVAC system and why it truly needed replaced. It’s this level of professional care why I am happy to continue with Simpson support. Thanks, Damian! Mark17 May 2024Very professional Simpson HVAC tech (Bob S.) was on time, very knowledgeable, efficient, and answered all my questions. Bob performed a very thorough inspection, cleaning and testing of all equipment. Thanks, Bob!Mark Wright/Homeowner.25 September 2023Destiny was such a professional tech when Simpson assigned her for my Springtime checkup, that I put in a by name request for her to visit today for my Fall checkup. Destiny is thorough, knowledgeable, and represents Simpson’s business model well. Looking forward to a reliable heat pump warmed Winter. See you in the Spring, Destiny! Cheers. Mark W.17 July 2024Jacob responded within several hours of my service call. He thoroughly checked out my HVAC system and satisfied totally the concerns I had. I truly appreciated Jake’s professional demeanor, expert knowledge, and personable customer service attitudeThanks, Simpson!Mark W.14 November 2024Earlier today, Scott from Simpson Salute Heating and Air worked on my HVAC equipment to complete my Fall season update. Scott applied himself with a professional demeanor, precise due diligence, and expert knowledge. In summary, Scott’s performance here today continues the well-earned Simpson tradition of providing their clients with a ‘5-Star’ performance. Thank you Scott, thank you Simpson. See you all in the Spring!Mark W.Response from the ownerThank you Mark! Every one of our technicians that has serviced you will enjoy hearing your feedback as they all pride themselves in exceeding customer expectations. Thank you so much for your business! js_loader

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